Privacy Policy

1. Introduction

Sign Craft Biz, LLC (“Sign Craft Biz,” “we,” “us,” or “our”) operates the Sign Craft Biz directory (the “Site”). This Privacy Policy explains how we collect, use, store, and share personal information when you use our Site, request quotes, create an account, list a business, or otherwise interact with our services.

2. Information we collect

• Account information: name, email address, password, and phone number when you register as a customer or business owner.
• Business listing information: business name, address, phone number, email, website, hours of operation, service area, social media links, logos, photos, videos, and descriptions.
• Quote and lead details: project type, specifications, uploaded files or photos, timeline, budget, and any other details you provide when requesting a quote from a sign shop.
• Usage and analytics data: pages viewed, listing interactions (such as phone taps and quote requests), device and browser information, IP address, and referral URLs.
• Payment information: billing details processed by our payment processor. We do not store full credit card numbers on our servers.

3. How we use your information

• Provide, operate, and improve the directory and related services.
• Connect customers with sign businesses by forwarding quote requests and lead details.
• Manage business owner accounts, memberships, featured placements, and billing.
• Measure listing performance, analyze trends, and prevent fraud or abuse.
• Communicate with you about your account, transactions, and service updates.

4. How we share information

We share information only as needed to operate the Site and provide our services:

• With listed businesses: when you submit a quote request or contact a shop, we share the details you provide so they can respond.
• Service providers: we use trusted third parties for hosting, authentication, payment processing, analytics, and email delivery.
• Legal requirements: we may disclose information if required by law, court order, or to protect our rights, users, or the public.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how visitors use the Site. You can adjust your browser settings to refuse cookies, but some features may not function properly.

Advertising measurement. For visitors outside the European Economic Area, the United Kingdom and Switzerland, we use the Google Ads tag (Google LLC) to measure whether our ads lead to quote requests, phone-number reveals or calls, and cost estimates. Google receives your device and browser details, pages viewed, and the ID of the quote request (not its contents). We also store the ad-campaign details from the link you arrived on (such as utm_source or gclid) in a first-party cookie for 90 days and attach them to any quote request you send. The tag is not loaded in the regions listed above. You can opt out of personalized Google ads at adssettings.google.com or by blocking cookies in your browser.

6. Data retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Listings marked as deleted are archived and retained for audit and recovery purposes.

7. Your choices

• Account updates: business owners can update listing information and account details through the dashboard.
• Marketing communications: you can opt out of promotional emails by following the unsubscribe link.
• Data deletion: contact us to request deletion of your personal information, subject to legal and operational retention needs.

8. Security

We use industry-standard security measures, including encryption in transit, access controls, and secure authentication, to protect your information. No online service is completely secure, and we cannot guarantee absolute security.

9. Children’s privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date and, for material changes, notify you through the Site or by email.

11. Contact us

If you have questions or requests about this Privacy Policy or your personal information, contact us at: